other pages
welcome | course | syllabus | reports | tools

|

spacer

The Case

ENG 260 Business And Professional Writing

Medaille College - Fall 2009

this page

New Media Ventures

reports | data sets | scenarios | formats

model reports | portable apps

other pages

ASCII text | word processed / pdf | ftp
web | cascading style sheets | audio | presentation | video | oral


Rather than structure the course around a textbook, I'm structuring the course around a project. The information retrieval, analysis, evaluation, and presentation skills needed for this project are used throughout organizations. They are transferable skills; you can take them from the marketing department, to production, to finance, to personnel and use the same skills and software.

New Media Ventures, LLP

You are working for New Media Ventures, LLP, a business research and analysis company whose slogan is "the right information to the right people at the right time, their way." New Media Ventures' clients come from the growing industries sparked by digital media, especially the Internet. New Media Ventures blends the power of human experts with the latest technologies to turn raw data into valuable, relevant, accurate, reliable and (most importantly) useful information. Using this information, New Media Ventures' clients, all businesses themselves, can make better decisions.

the right information to the right people at the right time, their way

To that end, New Media Ventures (NMV) is always exploring better ways to package and present this information. If its utility (its "usefulness") is most important, then how it looks makes a difference.

Your job is to help NMV's clients decide what looks good and is useful. Each of you will find a client with a need for NMV's services, but you don't have to actually find this client. You can make up a client and the client's needs as long as they are plausible.

By Thanksgiving, you will develop for your client a short, sample report in a variety of digital formats. If the client likes what you do, NMV will get that client's business, and you will continue to remain employed, which we assume is a good thing. NMV's management team expects to hear oral reports on your efforts in the first week of December.

Because "usefulness" is so important, New Media Ventures' analysts (you) need to present their work in whatever format clients want it. We have identified four for you to concentrate on:

simple ASCII text for email and database-driven content management systems such as discussion forums, blogs, and wikis

word processed for printing (ink on paper)

web pages for desktop, laptop, and mobile browsers

multimedia for viewing on screens and to accompany oral presentations

All four of these need to accommodate images (still and moving), audio, tables, and a wide range of charts and other graphics.

Your task | write, package and re-package a report with two goals in mind:

accessibility

attractiveness

Reports

What do pizza, spaghetti, and a chesseburger have in common?

They all have the same basic ingredients: bread/pasta, meat, cheese, tomato sauce. Think of the ingredients as the content. Then the pizza, spaghetti, and the chesseburger are the packaging, the form in which the ingredients/nutrients are delivered to the eater.

That's what we're going to do in this course, package and re-package the same information in a variety of nutritious formats.

Below, you will find links to some real datasets from sports, business, and international affairs from which you will pick one that interests you. Or you may find one of your own.

Next, you will develop a plausible client who would use that data in his/her/their business to make decisions or solve problems. In this case, I strongly recommend that you use one of the rhetorical modes you practiced in ENG 110 and ENG 200: comparison and contrast. Your client needs to decide between two or three options. Some examples are in the box on the right. Feel free to come up with a similar idea, as long as it uses data that can be expressed as tables and charts.

For example, which of two ...

bulletplayers to trade for
bulletteams to join
bulletcompanies to parter with
bulletjobs to take
bulletstocks to invest in
bulletproducts to buy
bulletcountries to open an office in based on their health care systems

You will develop and which your report will provide.

Third, you will write a short report that answers one or two questions that your client needs the answers. For purposes of the course this report must have:

at least 1500 words of text: introduction, body, conclusion.

at least two levels of headings (main headings, subheadings).

bulletat least two tables and accompanying charts.

bulletlots of images and other visual elements, at least one per screen

Charts

If you open Excel and go to the excel charts 1Insert tab, you'll see the panels of choices below. If you pull down "Other Charts", you'll see the other screen shot below. Your report needs to have quantitative data that can be displayed as a table and as one or more of these chart types.more excel charts

 

Plasuible client

It can be "real" or "made up" as long as it is plausible. I am very open to ideas that may appear a little strange or off-base. Run it past me.

At the Bistro, the course's discussion forum, register if you haven't already and then respond to my message by writing out your scenario. This is due by next Monday, September 8. Why so soon? Because the whole report text is due two weeks later, on September 25.

At the Bistro discussion forum For whom are you writing this report?, you are going to post a message about your client. You can make up anything you want here, as long as it is plausible and as long as I can see how it would fit the first three constraints above: length, complexity, data based. However, if you find the data, I'll make sure you end up with a report using it.

Let's look at some examples of plausible clients for NMV, the clients' purposes, and the audience to whom they'll be communicating the report you write for them.

a sports agent making a case to ownership for a player's next contract
a sports writer revealing a hidden or little known pattern for readers
a corportate executive explaining to the board of directors where they could expand overseas
a student explaining to his/her advisor where he/she has chosen to do her study abroad semester
a musician trying to figure out whether or not to release music for free online or go the traditional route with a label
a politician deciding where to stand on an issue

Answer these questions:

bulletwho is he/she? (job title or role)
bulletwhat are he/she comparing?
bulletfor what purpose is he/she comparing them? (who must make what decision?)
bulletaccording to what criteria is he/she comparing them? over what length of time? why that criteria/time?

Generic outline / table of contents for your report

There are two logical ways for you to organize the body of this report, by option or by criterion.

Title

Summary - 150-200 wds

List of Tables and Figures

Introduction - 300-500 wds

compared things
criteria for comparison

Option I - 500-750 wds

criterion 1
criterion 2

Option II - 500-750 wds

criterion 1
criterion 2

Criterion 1 - 500-750 wds

option I
option II

Criterion 2 - 500-750 wds

option I
option II

Conclusions 200-300 wds

Recommendation 100-200 wds

You must finish the text of this report by September 25. You cannot proceed in the course without it.

You will package and re-package that text, adding audiovisual media where appropriate. The bulk of the course time and your energies will be spent in this part of the course.

Finally, you will make four oral reports to NMV's management. The first three will show us recently established social media site, online activities, and the companies that make and market them. Are any of them hiring new graduates like you? The final presentation will show us how you solved some of the problems you encountered making this variety of documents for your client.

Data Sets

I have tried to select data sets whose content will interest you. Most of them are recent, within the last two or three years. I have also selected many with international content, reflecting both our clients and your future.

sports

ESPN
Medaille sports
Retrosheet
Coolstandings.com
 
any of the official league sites: NBA, MLB, NFL, NHL, etc.

business

bulletHoovers (if you go there via Medaille's library site or Medaille One, you have access to a lot of data that you would not otherwise)
bulletUS Economic Census

international

bulletGapminder World
international demographics
cultural dimensions
Nationmaster

UNESCO statistics
Eurobarometer Special Surveys
Eurostats

United States

National Bureau of Economic Research
Pew Research Center

US Census
US Census' Population and Household Economic Topics

You can also find data in already published reports and articles. The report may be supporting one idea, but you're going to use the data to support another idea. Be flexible and imaginative and run it past me if you aren't sure.

 

Formats

Up until now, you've done what all of NMV's competitors do. You have written a great report that exactly answers a client's questions. You're going to spend the rest of your effort doing what makes NMV stand out from the competition. 

You are going to package your report in a variety of formats and media with an emphasis on attractiveness and accessibility. You want it to look good and you want it to be easy to use. Remember NMV's slogan:

"the right information to the right people at the right time, their way."

I'll run through one of my examples above, and you can relate it to your own client scenario.

a student explaining to his/her advisor where he/she has chosen to do her study abroad semester

Here's a specific scenario: 

John is a 19-year-old sophomore at Medaille College. His parents and teachers are very supportive of his doing a semester abroad, the semester of his junior year, 2010. After much research and reflection, Jphn has decided to apply, through a SUNY school, to a program at the University of Leiden in the Netherlands. His parents want to know how much it will cost and how he'll live. His teachers want to know what he'll learn and how it will fit into his academic program. And half his friends don't even know where the Netherlands is.

As an information designer at NMV, you have taken on John as a client. You are going to write a short report that shows him what you can do. After talking to him, you decide that the parents and teachers are already sold on the idea. John wants to explain to his friends and relatives why he chose the Netherlands. They think he's nuts to just drop everything for six months and go to live in a foreign country.

John and his friends and relatives will use that report's information in the following ways. Because the information is digital, it will be easy for John to use all or it or some of it, as he sees fit. John will:

email it to his friend from high school

upload it to his Facebook pages as well as his personal blog

print it out to give to his grandmother, who doesn't use computers

attach the .pdf version to an email to his uncle, who has a computer but still prints out everything

attached the audio version to an email that his cousin will load onto his iPod to listen to while jogging

upload the video version to YouTube and then send the URL to his friends

in a fit of ambitious enthusiasm, start a wiki with it that will chronicle his whole study abroad experience

use the slide show to accompany his presentation to local Rotary Club chapter, whose parent organization gave him a $3500 scholarship that he can use for travel during his semester abroad

Personally, I would be very interested in favorably impressing those Rotary Club members. You can have an amazing week or two in Rome for $3500.

I could run through a specific scenario for the other examples above, but I think you get the idea. If you're having trouble with yours, I'd be happy to think through it with you.

Model reports

Here are some professionally produced reports that we can analyze, that is, that we can break into parts to look at the differences between reports.

These reports of full of information. For your report, you can use raw data from these reports to answer your own client's questions. Or you can follow these reports' data sources to find other data that you can use.

Politics and Policy

The Progressive Majority: Why a Conservative America Is a Myth

Ten Thousand Commandments: An Annual Snapshot of the Federal Regulatory State

Kaiser Health Tracking Poll: Election 2008 (web)

Women and Health Care: A National Profile

The Impact Of Legalized Abortion On Crime

Media

Digital Music in 2007: A Brave New World

Turn The Page: Making College Textbooks More Affordable

Shifting Mindsets: College Media Adjusts to New Challenges

Technology and Media Use: Online Video

The Effect of File Sharing on Record Sales: An Empirical Analysis

A Typology of Information and Communication Technology Users

The new shape of online community: The example of Swedish independent music fandom (web)

RIAA v. The People: Four Years Later

International

Education, Culture and Science in the Netherlands

Use of Intelligent Systems in Vehicles

Europeans And Development Aid

South Korea's Digital Dynasty

The Flexibility Of Working Time Arrangements For Women And Men

U.S. Lags World in Grasp of Genetics and Acceptance of Evolution (web)

Masterpieces of the Oral and Intangible Heritage of Humanity

OpenDoors Online: Report On International Educational Exchange (web)

European Social Reality

Sports

Audit Report on the Compliance of Brooklyn Cyclones Baseball Company with Their Lease Agreement

The 2006 Racial and Gender Report Card of the Associated Press Sports Editors

The Contribution of the North American Cruise Industry to the U.S. Economy in 2006

One year later: A re-appraisal of the economics of the 2006 soccer World Cup

Social Science at 190 MPH on NASCAR's Biggest Superspeedways (web)

Open source athletes (web)

Are Runs Scored and Runs Allowed Independent?

How will these reports be evaluated?



modified: September 10, 2009
by Douglas Anderson
http://toLearn.net/eng260/case.htm