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| core concepts || the marketing concept |
| marketing philosophies || new marketing challenges |
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The Production Concept

Holds that consumers favor products that are available and affordable. Management emphasizes production and distribution efficiency. Examples include Ford's Model T and Texas Instruments.

The Product Concept

 

Focuses on the actual product in an effort to continuously improve quality, performance, and features. May lead to marketing myopia (the tendency to too narrowly define the scope of one's business). Consumers buy products for their benefits, not their features.

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Either Bruce or Doug has this sign displayed prominently in his office: Lack of Planning on Your Part Does Not Indicate an Emergency on My Part. Care to guess which? Does the sign sound like it's in the office of someone who practices good customer service?

The Selling Concept

Views consumers as unwilling customers whose inherent opposition must be overcome to make a sale. Most often used today for unsought goods (e.g. insurance, organ donation requests). Tends to encourage sellers to misrepresent their products or services and can lead to problems in maintaining high customer satisfaction.

The Marketing Concept

Links the company's success with the consumer's continuing satisfaction. Its "outside-in" approach starts with a well defined target market and an analysis of their needs and wants. Then it builds the company's offering around meeting those needs better than the competition.

The Societal Marketing Concept

Adds to the marketing concept the idea that the company should contribute to the betterment of society as a whole.

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Link to TALK (discussion forum)What marketing concept does your organization have? What about Medaille's?

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last update: April 27, 1998
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