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| Product |
| Price | | Promotion |
| Place | | Retailing |

Source: Kotler, Philip &
Gary Armstrong (1996), Principles Of Marketing, 7th Ed. Englewood Cliffs, NJ:
Prentice-Hall.

| What
is Wholesaling? | | Types of Wholesalers | | Trends in Wholesaling | | Talk
Topic | | Bottom of Page |
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A retail bakery is
engaging in wholesaling when it sells pastry to the local hotel. Wholesalers are those firms engaged primarily
in wholesaling.
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Wholesalers buy mostly
from producers and sell mostly to retailers. But why use wholesalers at all?
Quite simply, because wholesalers are often better at performing one or more of the
following channel functions:
Selling
& promoting: wholesalers' sales
forces help manufacturers reach small customers at low cost. The wholesaler has more
contacts and is often more trusted by the buyer than the distant manufacturer.
Buying
& assortment building: wholesalers
can select items and build assortments needed by their customers, thereby saving the
consumers much work.
Bulk-breaking:
wholesalers save their customers money by buying in
carload lots and breaking these large lots into smaller quantities.
Warehousing:
wholesalers hold inventory, thereby reducing the
inventory costs and risks of suppliers and customers.
Transportation:
wholesalers can provide quicker delivery to buyers
because they are closer than the producers.
Financing: wholesalers finance their customers by giving credit, and they
finance their suppliers by ordering early and paying bills on time.
Risk bearing:
wholesalers absorb risk by taking title and bearing the
cost of theft, damage, spoilage, and obsolescence.
Market information:
wholesalers give information to suppliers and customers
about competitors, new products, and price developments.
Management services
& advice: wholesalers often help retailers
train their salesclerks, improve store layouts and displays, and set up accounting and
inventory control systems. |
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Wholesaling includes all activities involved in
selling good and services to those buying for resale or business use.
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Why would a producer use wholesalers rather than
selling directly to retailers or consumers? Because wholesalers are better at
performing many channel functions.
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 Wholesalers fall into three major groups: merchant
wholesalers, brokers & agents, and manufacturers' sales branches and offices.
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 Brokers & agents do not
take title to goods. Their main function is to aid in buying and selling, for which
they earn a commission on the selling price.
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 Manufacturers' representatives handle related lines from two or more manufacturers.
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Wholesalers fall into
three major groups: |
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Merchant
wholesalers are independently owned businesses
that take title to the merchandise they handle. They are the largest single group of
wholesalers, accounting for approximately 50% of all wholesaling. Full-service
merchant wholesalers provide a full set of services, such as carrying
stock, using a sales force, offering credit, making deliveries, and providing management
assistance. Limited service merchant wholesalers
offer fewer services to their suppliers and customers, and include:
Cash-n-carry
wholesalers: offer
a limited line of fast-moving goods, sell to small retailers for cash, and generally do
not deliver. A small fish store retailer, for example, normally drives at dawn to a
cash-n-carry fish wholesaler and buys several crates of fish, pays on the spot, drives the
merchandise back to the store, and unloads it.
Truck
jobbers: perform a selling and delivery function. They carry a limited line of goods
(such as milk, bread, eggs, or snack foods) that they sell for cash as they make their
rounds of supermarkets, small grocery stores, hospitals, restaurants, factory cafeterias,
and hotels.
Drop
shippers: operate in bulk industries such as coal, lumber, and heavy equipment.
They do not carry inventory or handle the product. Once an order is received, they
find a producer who ships the goods directly to the customer. The drop shipper takes
title and risk from the time the order is accepted to the time it is delivered to the
customer.
Rack jobbers: serve grocery and drug retailers,
mostly in the area of non-food items. Rack jobbers send delivery trucks to stores,
and the delivery person sets ups racks of toys, paperback books, hardware items, pet
supplies, health & beauty aids, and other items. They price the goods, keep them
fresh, and maintain inventory records. Rack jobbers sell on consignment; they retain
title to the goods and bill the retailers only for the goods sold to consumers.
Producers' cooperatives: owned by
farmer-members, they assemble farm produce to sell in local markets. Profits are
divided among members at the end of the year. They often try to improve product
quality and promote a co-op brand, such as Sun Maid Raisins, Sunkist Oranges, or Diamond
Walnuts.
Mail order wholesalers send catalogs to
retail, industrial, and institutional customers, offering jewelry, cosmetics, specialty
foods, and other small items. Their main customers are businesses in small, outlying
areas.
Brokers & Agents: differ
from merchant wholesalers in two ways -- (1) they do not take title to goods, and (2) they
perform only a few functions. Their main function is to aid in buying and selling,
and for these services they earn a commission on the selling price. Like merchant
wholesalers, they generally specialize by product line or customer type. They
account for 11% of total wholesale volume.
A broker brings buyers and sellers together and
assists in negotiation. Brokers are paid by the parties hiring them. They do
not carry inventory, get involved in financing, or assume risk. The most familiar
examples are food, real estate, insurance, and securities brokers.
Agents represent buyers or sellers on a
more permanent basis. Selling agents
contract to sell a producer's entire output -- either the manufacturer is not interested
in doing the selling, or feels unqualified. The selling agent serves as a sales
department and has much influence over prices, terms, and conditions of sale. Manufacturers' representatives handle two or more
related lines, with separate formal agreements, from two or more different
manufacturers. They are most often used in lines such as apparel, furniture, and
electrical goods. Purchasing agents generally
have long term relationships with buyers. They make purchases for buyers and often
receive, inspect, warehouse, and ship goods to the buyers. Commission
merchants (or houses) are agents that take physical possession of products
and negotiate sales.
Manufacturers'
Sales Branches & Offices account for about
31% of all wholesale volume. Manufacturers set up their own sales branches and
offices to improve inventory control, selling, and promotion. Sales
branches carry inventory, and are found in industries such as lumber and
automotive equipment and parts. Sales offices
do not carry inventory, and are most often found in the dry goods and notion industries.
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Progressive
wholesalers are always looking for better ways to meet the needs of their suppliers and
target customers. They can do this best by reducing costs while improving services. |
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A 1987 study by Arthur
Anderson & Co. predicts several developments in the wholesaling industry:
Consolidation will significantly reduce the number of wholesaling firms. The remaining
companies will grow larger, primarily through acquisition, merger, and geographic
expansion.
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Geographic expansion will require distributors to learn how to compete effectively over
wider and more diverse areas.
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Computerization and the increased use of automated systems will help wholesalers --
more than 3/4 of all wholesalers currently use on-line order systems.
Source: Arthur Anderson & Co., Facing the Forces of
Change: Beyond Future Trends in Wholesale Distribution (Washington, DC: Distribution
Research and Education Foundation, 1987, p.7. |
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The distinction
between large retailers and wholesalers continues to blur. Many retailers now
operate formats such as warehouse clubs and hypermarkets that perform many wholesale
functions. In return, many wholesalers are setting up their own retailing
operations. For example, SuperValu and Fleming, both leading food wholesalers, now
operate their own retail outlets. |
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Wholesalers will
continue to expand the services they provide to retailers -- retail pricing, cooperative
advertising, marketing and management information reports, accounting services, and
others. Rising costs on the one hand, the demand for increased services on the
other, will put the squeeze on wholesaler profits. Wholesalers who do not find
efficient ways to deliver value to their customers will soon drop by the wayside. |
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Because of slow
growth in their domestic markets, and through such developments as the North American Free
Trade Agreement (NAFTA), many large wholesalers are now going global. The National
Association of Wholesaler-Distributors predicts that, by the year 2000, wholesalers will
generate 18% of their sales outside the United States, twice the current share.
Weber, Joseph "On a Fast Boat to Anywhere," Business
Week, January 11, 1993, p. 64. |
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Wholesalers' reason for existence comes from
increasing the efficiency and effectiveness of the entire marketing channel.
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The distinction between large retailers and
wholesalers will continue to blur, as both channel members perform many of the functions
traditionally held by the other.
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Trade agreements, such as NAFTA, are providing
opportunities for wholesalers to expand their operations into global markets.

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A major threat to
wholesalers is consumers' increasing use of the Internet to order goods directly from
manufacturers. How will wholesalers of the future meet this threat? |


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last update: May 11, 1998
http://toLearn.net/marketing/wholesaling.htm
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