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| Product |   | Price |  | Promotion |  | Place |  | Retailing |
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Source: Kotler, Philip & Gary Armstrong (1996), Principles Of Marketing, 7th Ed. Englewood Cliffs, NJ: Prentice-Hall.

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| What is Wholesaling? | | Types of Wholesalers | | Trends in Wholesaling | | Talk Topic | | Bottom of Page |
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What is Wholesaling?

opinp.gif (941 bytes) A retail bakery is engaging in wholesaling when it sells pastry to the local hotel.  Wholesalers are those firms engaged primarily in wholesaling.
opinp.gif (941 bytes) Wholesalers buy mostly from producers and sell mostly to retailers.  But why use wholesalers at all?   Quite simply, because wholesalers are often better at performing one or more of the following channel functions:
orasmall.gif (906 bytes)  Selling & promoting:
wholesalers' sales forces help manufacturers reach small customers at low cost.  The wholesaler has more contacts and is often more trusted by the buyer than the distant manufacturer.
orasmall.gif (906 bytes)  Buying & assortment building:
wholesalers can select items and build assortments needed by their customers, thereby saving the consumers much work.
orasmall.gif (906 bytes)  Bulk-breaking:
wholesalers save their customers money by buying in carload lots and breaking these large lots into smaller quantities.
orasmall.gif (906 bytes)  Warehousing:
wholesalers hold inventory, thereby reducing the inventory costs and risks of suppliers and customers.
orasmall.gif (906 bytes)  Transportation:
wholesalers can provide quicker delivery to buyers because they are closer than the producers.
orasmall.gif (906 bytes)  Financing:
wholesalers finance their customers by giving credit, and they finance their suppliers by ordering early and paying bills on time.
orasmall.gif (906 bytes)  Risk bearing:
wholesalers absorb risk by taking title and bearing the cost of theft, damage, spoilage, and obsolescence.
orasmall.gif (906 bytes)  Market information:
wholesalers give information to suppliers and customers about competitors, new products, and price developments.
orasmall.gif (906 bytes)  Management services & advice:
wholesalers often help retailers train their salesclerks, improve store layouts and displays, and set up accounting and inventory control systems.

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Wholesaling includes all activities involved in selling good and services to those buying for resale or business use.

 


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Why would a producer use wholesalers rather than selling directly to retailers or consumers?  Because wholesalers are better at performing many channel functions.

 

 

 

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Types of Wholesalers

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Wholesalers fall into three major groups: merchant wholesalers, brokers & agents, and manufacturers' sales branches and offices.

 

 

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Brokers & agents do not take title to goods.  Their main function is to aid in buying and selling, for which they earn a commission on the selling price.

 


 

 

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Manufacturers' representatives handle related lines from two or more manufacturers.

 

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opinp.gif (941 bytes) Wholesalers fall into three major groups:
ora.gif (153 bytes)  Merchant wholesalers are independently owned businesses that take title to the merchandise they handle.  They are the largest single group of wholesalers, accounting for approximately 50% of all wholesaling. Full-service merchant wholesalers provide a full set of services, such as carrying stock, using a sales force, offering credit, making deliveries, and providing management assistance.  Limited service merchant wholesalers offer fewer services to their suppliers and customers, and include:

orasmall.gif (906 bytes)  Cash-n-carry wholesalers: offer a limited line of fast-moving goods, sell to small retailers for cash, and generally do not deliver.  A small fish store retailer, for example, normally drives at dawn to a cash-n-carry fish wholesaler and buys several crates of fish, pays on the spot, drives the merchandise back to the store, and unloads it.
orasmall.gif (906 bytes)  Truck jobbers: perform a selling and delivery function.  They carry a limited line of goods (such as milk, bread, eggs, or snack foods) that they sell for cash as they make their rounds of supermarkets, small grocery stores, hospitals, restaurants, factory cafeterias, and hotels.
orasmall.gif (906 bytes)  Drop shippers: operate in bulk industries such as coal, lumber, and heavy equipment.   They do not carry inventory or handle the product.  Once an order is received, they find a producer who ships the goods directly to the customer.  The drop shipper takes title and risk from the time the order is accepted to the time it is delivered to the customer.
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Rack jobbers:
serve grocery and drug retailers, mostly in the area of non-food items.  Rack jobbers send delivery trucks to stores, and the delivery person sets ups racks of toys, paperback books, hardware items, pet supplies, health & beauty aids, and other items.  They price the goods, keep them fresh, and maintain inventory records.  Rack jobbers sell on consignment; they retain title to the goods and bill the retailers only for the goods sold to consumers.
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Producers' cooperatives:
owned by farmer-members, they assemble farm produce to sell in local markets.  Profits are divided among members at the end of the year.  They often try to improve product quality and promote a co-op brand, such as Sun Maid Raisins, Sunkist Oranges, or Diamond Walnuts.
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Mail order wholesalers
send catalogs to retail, industrial, and institutional customers, offering jewelry, cosmetics, specialty foods, and other small items.  Their main customers are businesses in small, outlying areas. 

ora.gif (153 bytes)  Brokers & Agents: differ from merchant wholesalers in two ways -- (1) they do not take title to goods, and (2) they perform only a few functions.  Their main function is to aid in buying and selling, and for these services they earn a commission on the selling price.  Like merchant wholesalers, they generally specialize by product line or customer type.  They account for 11% of total wholesale volume.

orasmall.gif (906 bytes)  A broker brings buyers and sellers together and assists in negotiation.  Brokers are paid by the parties hiring them.  They do not carry inventory, get involved in financing, or assume risk.  The most familiar examples are food, real estate, insurance, and securities brokers.
orasmall.gif (906 bytes)  Agents represent buyers or sellers on a more permanent basis. Selling agents contract to sell a producer's entire output -- either the manufacturer is not interested in doing the selling, or feels unqualified.  The selling agent serves as a sales department and has much influence over prices, terms, and conditions of sale. Manufacturers' representatives handle two or more related lines, with separate formal agreements, from two or more different manufacturers.  They are most often used in lines such as apparel, furniture, and electrical goods.  Purchasing agents generally have long term relationships with buyers.  They make purchases for buyers and often receive, inspect, warehouse, and ship goods to the buyers.  Commission merchants (or houses) are agents that take physical possession of products and negotiate sales.

ora.gif (153 bytes) Manufacturers' Sales Branches & Offices account for about 31% of all wholesale volume.  Manufacturers set up their own sales branches and offices to improve inventory control, selling, and promotion.  Sales branches carry inventory, and are found in industries such as lumber and automotive equipment and parts.  Sales offices do not carry inventory, and are most often found in the dry goods and notion industries.

 

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Trends in Wholesaling

opinp.gif (941 bytes) Progressive wholesalers are always looking for better ways to meet the needs of their suppliers and target customers.  They can do this best by reducing costs while improving services.

 

opinp.gif (941 bytes) A 1987 study by Arthur Anderson & Co. predicts several developments in the wholesaling industry:
orasmall.gif (906 bytes)  Consolidation will significantly reduce the number of wholesaling firms.  The remaining companies will grow larger, primarily through acquisition, merger, and geographic expansion.
orasmall.gif (906 bytes)  Geographic expansion will require distributors to learn how to compete effectively over wider and more diverse areas.
orasmall.gif (906 bytes)  Computerization and the increased use of automated systems will help wholesalers -- more than 3/4 of all wholesalers currently use on-line order systems.
Source: Arthur Anderson & Co., Facing the Forces of Change: Beyond Future Trends in Wholesale Distribution (Washington, DC: Distribution Research and Education Foundation, 1987, p.7.

 

opinp.gif (941 bytes) The distinction between large retailers and wholesalers continues to blur.  Many retailers now operate formats such as warehouse clubs and hypermarkets that perform many wholesale functions.  In return, many wholesalers are setting up their own retailing operations.  For example, SuperValu and Fleming, both leading food wholesalers, now operate their own retail outlets.

 

opinp.gif (941 bytes) Wholesalers will continue to expand the services they provide to retailers -- retail pricing, cooperative advertising, marketing and management information reports, accounting services, and others.  Rising costs on the one hand, the demand for increased services on the other, will put the squeeze on wholesaler profits.  Wholesalers who do not find efficient ways to deliver value to their customers will soon drop by the wayside.

 

opinp.gif (941 bytes) Because of slow growth in their domestic markets, and through such developments as the North American Free Trade Agreement (NAFTA), many large wholesalers are now going global.  The National Association of Wholesaler-Distributors predicts that, by the year 2000, wholesalers will generate 18% of their sales outside the United States, twice the current share.
Weber, Joseph "On a Fast Boat to Anywhere," Business Week, January 11, 1993, p. 64.

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Wholesalers' reason for existence comes from increasing the efficiency and effectiveness of the entire marketing channel.

 

 


 

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The distinction between large retailers and wholesalers will continue to blur, as both channel members perform many of the functions traditionally held by the other.

 

 

 

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Trade agreements, such as NAFTA, are providing opportunities for wholesalers to expand their operations into global markets.

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Link to TALK (discussion forum) A major threat to wholesalers is consumers' increasing use of the Internet to order goods directly from manufacturers.  How will wholesalers of the future meet this threat?

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last update: May 11, 1998
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